Course journey

Week 1-2

Feelings:

• 
  I felt very anxious coming into the course.
• I was overwhelmed the first 2-3 days by how to answer the questions 
• I did not enjoy the sales aspect of the course
• Did my best and tried to help others during group work if they were struggling

 
 What I learnt:

• 
  GDPR, and how it applies to copyright and data security
• Potential problems and risks in using digital devices 
• Good habits for keeping private data secure
•  Good and bad behaviours, how to identify and improve them
• Roles in a contact centre and how they work together
• How to speak to customers in a contact centre customer service role
• How to behave and conduct sales calls appropriately
• Techniques to use during a sales calls 

 

 Week 3

Feelings:

• Less anxious but still not feeling very confident in answers and group projects
• 
  A lot less overwhelmed by the questions
• More comfortable asking for help with information 
  

 

What I learnt:

•  About cybercrime and methods criminals use
• Made a poster on hacking, how to prevent and real world examples 
•  What I can do as an individual to minimise risk to both my and the customers data
•  Legistlation and the reasons they were created 
•  Played a bunch of Kahoot to review what we had learnt so far and won first place! 👑