Course journey
Week 1-2 Feelings: I felt very anxious coming into the course. I was overwhelmed the first 2-3 days by how to answer the questions I did not enjoy the sales aspect of the course Did my best and tried to help others during group work if they were struggling What I learnt: GDPR, and how it applies to copyright and data security Potential problems and risks in using digital devices Good habits for keeping private data secure Good and bad behaviours, how to identify and improve them Roles in a contact centre and how they work together How to speak to customers in a contact centre customer service role How to behave and conduct sales calls appropriately Techniques to use during a sales calls Week 3 Feelings: Less anxious but still not feeling very confident in answers and group projects A lot less overwhelmed by the questions More comfortable asking for help with information What I learnt: About cybercrime and methods crim...